1. Information we collect
When you contact G Holidays, request a quotation, submit an enquiry, enrol in a membership, redeem a voucher or make a booking, we may collect information such as your name, mobile/WhatsApp number, email address, departure city, destination, travel dates, number of travellers, hotel preference, budget, special requirements, membership or voucher details, enquiry reference and the conversation submitted through our website assistant.
2. How we use your information
- To respond to enquiries and prepare quotations.
- To arrange requested travel services and provide booking support.
- To process membership enrolments and voucher redemptions.
- To communicate confirmations, changes, invoices, vouchers and service updates.
- To maintain business, accounting, fraud-prevention and customer-service records where necessary.
- To improve our website, services and customer experience.
3. Sharing with travel-service providers
Where necessary to fulfil your request, relevant information may be shared with airlines, hotels, destination management companies, transport providers, visa-support providers, insurers, payment processors and other travel suppliers. For international travel, some of these providers may be located outside India.
4. Consent and choices
By submitting information through our website, you request G Holidays to use that information for the stated enquiry, membership or travel-service purpose. You may contact us to correct information, withdraw optional consent or request that we stop using information that is no longer required, subject to legal, accounting, contractual and booking obligations.
5. Data retention and security
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, dispute-resolution or contractual requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage method can be guaranteed to be completely secure.
6. Cookies and website data
Our website may use essential browser storage, cookies or analytics tools to operate the site, understand usage and improve performance. If additional analytics or advertising tools are introduced, this policy may be updated accordingly.
7. Children travelling
Travel enquiries may include information about children when supplied by a parent, guardian or responsible adult for the purpose of arranging travel. Children should not independently submit personal information through the website.
8. Contact and grievances
For privacy questions, corrections or complaints, contact G Holidays at info@gholidays.in or +91 99029 75557. Please include your enquiry or booking reference where available.