1. Nature of delivery
G Holidays primarily provides travel and related services. There is generally no physical shipment of products. Booking documents are normally delivered electronically.
2. Electronic documents
Depending on the service booked, electronic delivery may include quotations, invoices, e-tickets, hotel vouchers, package confirmations, itineraries, insurance documents, transfer details, membership confirmations or other travel documents.
3. Delivery channels
Documents may be sent to the email address or WhatsApp/mobile number provided by the customer. Customers are responsible for providing accurate contact details and checking the documents immediately after receipt.
4. Delivery timing
Delivery timing depends on payment confirmation and supplier issuance. Some airline tickets or hotel confirmations can be issued quickly, while visas, group arrangements, cruises, special activities or supplier-controlled confirmations may require additional processing time. The expected timing will be communicated for the relevant booking.
5. Urgent travel
For urgent or same-day travel, contact our team directly. We cannot guarantee issuance until the relevant supplier confirms the service and all required payment and traveller information have been received.
6. Physical documents
If a specific booking requires original or physical documents, the delivery or collection method, charges and expected timeline will be communicated separately before dispatch.
7. Non-receipt
If you do not receive an expected confirmation or travel document, contact G Holidays immediately at info@gholidays.in or +91 99029 75557.